FAQ — Managed IT, Network Infrastructure & Microsoft 365 Perth | SCF Systems

Question 1

What does a managed IT service include?

Accepted Answer

Our managed IT service covers proactive monitoring of your network and systems, helpdesk support for your team, patch management, asset and lifecycle management, vendor coordination and regular technology reviews. The exact scope depends on which plan suits your business — Advisory, Managed or Enterprise.

Question 2

How is SCF Systems different from a break-fix IT provider?

Accepted Answer

A break-fix provider responds after something goes wrong. We monitor your environment proactively so problems are caught and resolved before they affect your business. We also document everything, manage your vendors and give you regular reviews — not just reactive support when things break.

Question 3

Do you provide on-site support or only remote?

Accepted Answer

Both. Most day-to-day issues are resolved remotely, which is faster and less disruptive. For infrastructure work, new deployments, hardware issues and anything that requires a physical presence, we come on-site. We're Perth-based and work across WA.

Question 4

How much does managed IT cost?

Accepted Answer

Pricing depends on the size of your environment, the number of users and devices, and the level of support you need. We don't publish fixed pricing because every business is different — the best starting point is a discovery call where we can assess your environment and give you an accurate recommendation.

Question 5

We already have someone who handles IT internally. Can you work alongside them?

Accepted Answer

Yes. Our Advisory plan is designed for businesses with internal IT capability that need specialist expertise for network infrastructure or Microsoft 365, a second opinion, or coverage for areas outside their team's skills. We work alongside internal staff regularly.

Question 6

What network infrastructure services do you provide?

Accepted Answer

We design, supply, install and manage network infrastructure for WA businesses — including Wi-Fi design and deployment, managed switching, structured cabling, firewall configuration, Starlink installations, multi-site networking and internet service management. We work with UniFi, Omada, Cisco Meraki and Starlink platforms.

Question 7

Can you install business Wi-Fi in a warehouse or industrial site?

Accepted Answer

Yes — this is a core part of what we do. Warehouses, workshops and industrial sites have specific requirements: high device density, large floor areas, interference from machinery and the need for reliable coverage for scanners and mobile devices. We conduct site surveys and design Wi-Fi deployments specifically for these environments.

Question 8

Do you install Starlink for businesses?

Accepted Answer

Yes. We install and configure Starlink Business for remote sites, rural properties and locations beyond NBN or mobile coverage. This includes mounting, integration with your existing network, failover routing and ongoing monitoring. We work across WA including the Pilbara, Kimberley and regional areas.

Question 9

Can you manage networks across multiple sites?

Accepted Answer

Yes. Multi-site networking is a specialisation. We design and deploy consistent, centrally managed infrastructure across multiple locations — standardised switching, Wi-Fi and firewall configuration, with unified monitoring and a single point of contact for all sites.

Question 10

How long does a network upgrade or Wi-Fi deployment take?

Accepted Answer

It depends on the scope. A single-site Wi-Fi deployment typically takes one to two days on-site, following a site survey and design phase. Larger projects — multi-site deployments, full infrastructure refreshes — are scoped and scheduled individually. We always provide a clear timeline before work begins.

Question 11

What Microsoft 365 services do you provide?

Accepted Answer

We administer and manage Microsoft 365 environments — Entra ID, Exchange Online, SharePoint, Teams, Intune and Defender for Business. This includes initial setup and configuration, migrations from other platforms, ongoing administration, security configuration, licensing management and user support.

Question 12

We have Microsoft 365 but it's not set up properly. Can you fix it?

Accepted Answer

Yes. This is one of the most common situations we encounter. Many businesses have Microsoft 365 licences but the environment was never properly configured — security settings are missing, Intune isn't set up, SharePoint isn't structured, or MFA isn't enforced. We conduct a health audit, identify the gaps and remediate them.

Question 13

Can you migrate us from Google Workspace to Microsoft 365?

Accepted Answer

Yes. We handle migrations from Google Workspace, on-premises Exchange and other platforms to Microsoft 365. This includes email migration, SharePoint setup, Teams configuration, Intune device enrolment and security baseline configuration — with minimal disruption to your business.

Question 14

Do you manage Microsoft 365 on an ongoing basis?

Accepted Answer

Yes. Ongoing Microsoft 365 administration is part of our managed services. This covers user changes, licence management, security reviews, policy updates and helpdesk support for M365 issues. Your environment is maintained and kept current — not left to drift.

Question 15

What is Intune and do we need it?

Accepted Answer

Microsoft Intune is a device management platform included in many Microsoft 365 plans. It lets you enrol and manage Windows, Mac, iOS and Android devices — enforcing security policies, deploying apps and enabling remote wipe if a device is lost or stolen. For most businesses with more than a handful of devices, it's worth configuring properly.

Question 16

How do we get started?

Accepted Answer

The best starting point is a discovery call. We'll discuss your current environment, what's working, what isn't, and what you're trying to achieve. From there we can recommend the right approach — whether that's a specific project, a managed services engagement, or both.

Question 17

Do you work with small businesses?

Accepted Answer

Yes. We work with businesses of all sizes — from small teams of five or ten people through to larger organisations with complex multi-site environments. Our approach scales to suit your situation.

Question 18

Where are you based and where do you work?

Accepted Answer

We're based in Perth, Western Australia. We work with businesses across the Perth metro area and throughout WA — including regional centres, the South West, Goldfields, Pilbara and Kimberley. For remote sites, we use Starlink to deliver and support infrastructure anywhere in the state.

Question 19

Do you lock clients into long-term contracts?

Accepted Answer

Our managed services are structured as ongoing engagements rather than lock-in contracts. We want to earn your business through the quality of our work, not contractual obligation. Project work is scoped and priced individually.

Question 20

What industries do you work with?

Accepted Answer

We work across a range of WA industries — manufacturing, construction and trades, warehousing and logistics, mining and resources, churches and not-for-profit organisations, multi-site businesses and growing SMEs. Our operational background means we understand the practical demands of businesses that build, move and manufacture.

Common questions about our services

Managed IT Services

Network Infrastructure

Microsoft 365

Getting Started

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